Returns & Exchanges

At Kenaz Perfumes, we want you to be completely enchanted by your signature scent. If you are not satisfied with your purchase, you may return or exchange unopened products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Secure Packaging

  Place the unused perfume in its original luxury packaging and outer shipping box to ensure the glass bottle remains protected during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.